Please read the Electronic Statement, Notices and Tax
Forms Disclosure below before providing your consent to accept periodic account
statements, notices and tax forms in an electronic format rather than a paper
format. To confirm you have read and accept these terms please enter NW20 in
the acceptance code box when you submit your enrollment.
Electronic Statement Notices and Tax Forms Disclosure
This disclosure contains important information about our Electronic Statement
product, also referred to as eStatements, our
Electronic Notices product, referred to as eNotices
and our Electronic Tax Forms referred to as eTax
Forms. These services are collectively referred to as eDocuments.
You should keep a copy of this disclosure for your records.
eStatements, eNotices and eTax Forms Delivery
may continue to receive your periodic statements, notices and tax forms in a
paper format, however convenience and security can be achieved by
enrolling in our electronic products. When you enroll for electronic documents,
you eliminate the delivery of paper statements, notices and tax forms. There
is no charge for this service.
eDocuments product is easy to use, simply login and
navigate to access your eStatement within the online
banking service. Once your eDocuments account
is active, paper statements and documents will no longer be mailed and your periodic
account statements and other notices and documents will only be accessible
through our online banking service. Notification that eStatements, eNotifications and eTax Forms are ready to view may be sent to the email
address you have on file with the Credit Union. We may also send you
email or e-notices for certain required regulatory disclosures, such as
an annual privacy notice or change in terms notice. Northwest Federal Credit
Union does not sell or share your email address with any nonaffiliated entity. You
may view and/or print eDocuments from your computer
if you have the hardware and software described below. You can also save
your electronic documents to your hard drive or other media for viewing
and printing at a later time.
If you need help printing or if you need a paper copy,
please contact us at: 703-709-8901 or 1-866-709-8901. You may request a paper
copy of your statement from an NWFCU branch at anytime.
You may opt-out of eDocuments at any time by contacting our Member Service
Center at 703-709-8901 or 1-866-709-8901. If you opt-out of eDocuments,
we will resume delivery of your paper statements, notices and tax forms by U.
S. Mail. There may be a fee associated with the reinstatement of paper
Hardware and Software Requirements
You don’t need any special
hardware or software to access eDocuments. However,
prior to enrolling for eDocuments, you should
verify that you have the following required hardware and software: email access
with an external email address, a computer and Internet browser that can
support 128-bit encryption, Adobe Reader software (most computers already have
this software installed but you can get a free download from
www.adobe.com), access to a printer or storage medium such as a hard
drive so that you can download and/ or print disclosures and/or statements for
your records. We may revise hardware and software requirements, and if
there is a material chance that the changes may impact your ability to access
eDocuments, we will notify you of these changes
in advance and provide you an opportunity to change your method of receiving
disclosures (e.g. change to paper format vs. an electronic format) without the
imposition of any fees.
Email Address Changes
order to provide eDocument notifications, we must
maintain current customer email addresses at all times. It is your sole responsibility
to provide us with your correct contact information, including your email
address. You should notify us of any changes to your personal
contact information as soon as possible to avoid any delay in receiving your
statement or other notifications from the credit union. You may update
your personal contact information in online banking by clicking on “My
Profile” or complete the Change of Address Form and return it via fax to
703-234-6710, mail to PO Box 1229 Herndon, VA 20172-1229 or to a branch